Return Policy

We gladly accept returns, exchanges, and cancellations

Contact us within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged, we can't accept returns for custom or personalized orders.

Returns and Exchange Details

We are not happy, unless you're happy!  Please contact us directly within 7 days of delivery if you are not completely satisfied with your purchase. We are open to refunds based on each separate case.

You can cancel your order up to 24 hours from when your order is placed.

Refunds will be issued minus shipping and buyers are responsible for return shipping costs.  If the item is not returned in its original condition, the buyer is responsible for any loss in value. If buyer qualified for free shipping, the amount seller paid to ship the item will be deducted from the refund total.

If items arrived damaged, please contact us immediately.  Photos are required to be received before replacements can be mailed out.
  

Questions about your order?

Please contact us if you have any problems with your order.

Customer Testimonials

I was very impressed with the custom etched wine bottle. The work is very professional. I was also pleased with the extra attention to packaging and shipping that prevented breakage!

mjstein4202 on Nov 20, 2019
1 2 3 4 5

Cut wine bottle perfectly wrapped with much care !!! Great for battery operated candle ....Fun look with my own special wine label..
Pleasure to deal with this seller !!....Will be back again :) XO

mstreker on 19 Nov, 2019
1 2 3 4 5

My friend absolutely loved this gift! So cool to have the battery in the cork instead of a cord!

sharonb8 on 18 Nov, 2019
1 2 3 4 5

Lovely aqua-colored bottle--looks wonderful with cork mini lights in it!

Joanne McCartney-Yonce on 17 Nov, 2019
1 2 3 4 5

I ordered the wine bottles with lights and it really is a beautiful set ! I love it, it completes my kitchen and the Halloween look for it! Thank you!

Hunter Bernstein on 16 Nov, 2019
1 2 3 4 5